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Contacting Ace Payroll
| Phone: Sales Toll Free 0800 223 729 Contract Support 0800 223 729 Casual Support 0900 592 437 International 0064 4 586 9600 |  | Post: Ace Payroll P O Box 30 948 Lower Hutt NEW ZEALAND 5040 |
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Email: team@acepay.co.nz |
Email Suggestions
In order to ensure your email is productive, please note the following
Existing Clients
- Include your serial number in the email. If unsure of your serial number press the F5 key at any time while running the program.
- Include a day time phone number and the name of your company. If the email is an order, please include your delivery address.
- Note we only accept email support enquiries from clients with a support contract. If you have chosen casual support please call 0900 592 437.
- If you are emailing a particular staff member, please ensure their name is in the subject of the message.
Prospective Clients
- Include your phone number, name and company name.
- Please include your postal address if you want a demo kit sent.
- If you want a quote make sure you tell us how many staff you have approximately - we have discounts for the smaller business.
- Let us know what payroll system you currently use - we have a cross upgrade offer.
- Try and ask specific questions. "Please tell me more about your system" is difficult to answer. Browsing our website, reading the demonstration kit or installing a demonstration disk are the best ways to learn more about the system - email is best for answering specific questions.
- We reply to well over 95% of emails received during business hours within 5 minutes.
- We promise to reply to all emails within 24 hours Monday to Friday, public holidays excepted.