By default, Ace Payroll is not password protected. Selecting the program from the start menu takes you directly into the program.
There is a facility within the program to set a password. If set, a dialog is shown at program startup and requires the correct password to continue.
Setting A Password
From the front screen select
Setup then Set A Password. The following dialog is shown
Enter your password and press the Enter
key, then enter it a second time for verification. Your new password is accepted if both passwords are the same.
button is shown if you have previously entered a password. Click this button to remove all password protection from Ace Payroll.
I am the only person who has the password for Ace Payroll. How would my company
gain access if something happened to me?
If possible, it is best if two people have the password.
Ideally, of course, it is best if two people know how to use Ace Payroll. In a small business this is often not practical.
For this reason, there is a master password we can use to get you into Ace Payroll. We would then delete the old password so that your company doesn't have the problem again.
I have tried putting in my password several times but it wont let me into the program?
When it comes to entering a password, Ace Payroll is only partially case sensitive. If you type either a or A it is accepted as
correct. Therefore, it does not matter whether you hold down the SHIFT key or have CAPS LOCK on.
However, the keyboard buttons 0-9 are case sensitive. These are the buttons on the second rows of your keyboard, just under the function keys. Therefore if you
hit the 4 key a 4 is entered, but if you hit SHIFT-4 a $ is entered.
For example if your password is pays$$$ and you type in the last three
characters without holding down the SHIFT key, you are entering pays444notpays$$$.
The other common reason a password is rejected is if a client is trying
to enter the wrong password for that particular payroll. Many users do wages for more than one company - are you sure the password you are entering is the right one for this company?