Emailed Payslips - Internet Provider Settings

For Ace Payroll to correctly send emailed payslips, it needs to know the settings of your Internet Service Provider.

There is no way the Ace Payroll helpdesk can know what your settings are - therefore, a call to your Internet Provider is often required to check these settings.

Step 1

  • Contact your Internet Provider. Say "I'm trying to email payslips from my payroll program. They have asked me to ask you a few things."
  • What SMTP Address do I need to enter?
  • Do I need SMTP Authentication?
  • If yes, what is my user name and password? (you may know this already)
  • Do I need to enter a port number?
  • If yes, what is this number?
  • Do I need SSL or is SSL optional?
  • If yes, is there a way to do it without SSL? (Ace Payroll does not support SSL)

Step 2

  • The second type of problem is that the above settings are fine but something on your computer is blocking outbound SMTP.
  • Focus on step 1 first, but the sort of programs that block outbound SMTP include Microsoft Exchange Server, McAfee, Norton etc. At this stage, just check whether you have these programs or similar and make a note.

See Also
Emailed Payslips - Microsoft Exchange Server
Error 10053 with McAfee VirusScan 8
Error 11011 with Norton Internet Security


Once you've got the above answers feel free to give us a call to talk you through setup and testing.

If you still cannot email payslips using your own Internet Provider settings Ace Payroll has a Cloud Delivery option - feel free to call us.

More on Emailed Payslips

Emailed Payslips - Overview
An overview of emailing payslips from Ace Payroll more..
Emailed Payslips Using Telecom
Telecom are changing their service from 30th September 2014 more..
Company Setup
Setting up your system for emailing payslips more..
Employee Setup
Setting up an employee to receive emailed payslips more..
Regular Payslip Report
The Regular Payslip Report is shown prior to producing a batch of regular payslips for your employees more..
Send Queued Emails
Emails are added to the queue of emails to be sent more..
Security Issues
Email payslips securely more..
Norton Internet Security
Error 11011 can be caused by Norton Internet Security and other Norton products when sending outgoing email from Ace Payroll more..
McAfee VirusScan 8
Error 10053 can be caused by McAfee VirusScan Enterprise 8 when sending outgoing email from Ace Payroll more..
Microsoft Exchange Server
All clients we have encountered with Microsoft Exchange Server have failed in their initial attempt to email payslips having struck one or both of the two issues described more..
Internet Provider Settings
For Ace Payroll to correctly send emailed payslips, it needs to know your internet provider settings more..
Alphabetical Index
The Ace Payroll alphabetical index provides links to all documentation more..
Ace Payroll FAQ Contents
All the most common Ace Payroll questions grouped by categories in a short table of key words more..
Ace Payroll Frequently Asked Questions
All the most common questions we are asked at Ace Payroll listed in a question format and grouped by category more..