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Electronic Banking Diagnostic Checklist

The file isn't there when I go to the banking software
1. Check You have created the export file in Ace Payroll.
2. Check You have correctly identified the payroll import file name and path in your banking software.
The file is in the wrong format
1. Check Ensure you have ticked the correct banking system in Ace Payroll.
2. Check Ensure you are using an up to date version of Ace Payroll.
3. Check You have not correctly identified the payroll import file name and path in your banking software, possibly causing the banking software to be picking up a file created by your accounting or other software.
The figures come through to the banking software wrong
1. Check Ensure you created the payroll export file prior to filing your regular pay.
2. Check Ensure all staff who are supposed to be paid by direct credit have bank accounts loaded and do not have a criteria of "none" (the criteria should normally be balance).
3. Check Go to Employee / Modify /Direct Credits and ensure the account with "Balance" loaded is last on the list.
4. Check Ensure the employees net pay is enough to pay the set direct credits into both accounts. If it is nearly enough, check to see if the second account set up in Ace is set on "Allow part payment".
5. Check You have not correctly identified the payroll import file name and path in your banking software, possibly causing the banking software to be picking up a file created by your accounting or other software.
Some staff are missing but some are there
1. Check Ensure they created the file before they filed their pay and not after.
2. Check Ensure all staff who are supposed to be paid by DC have bank accounts loaded and do not have a criteria of "none" (the criteria should normally be balance).
My staff member is paid into 2 accounts
1. Check Go into Employee/Modify/Direct Credits and make sure the account with "Balance" loaded is last on the list.
2. Check Make sure the employees net pay is enough to pay the set direct credits into both accounts. If it is nearly enough, check to see if the second account set up in Ace is set on "Allow part payment".
The employers account suffix is wrong or the incorrect account is being debited.
1. Check if using BNZ PC Banking that the suffix is correctly entered. See FAQ.
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I pay by direct credit. How do I credit an employee's pay into two different accounts?

From employee maintenance, select the required employee, and click the direct credit tab.


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Direct credits can be made into a maximum of nine bank accounts per employee.

Direct credits are calculated based on the order shown on screen. Use the move buttons to change the calculation order, and generally the criteria of the last account is Balance

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We have just added a new employee to the system but they are not on the direct credit schedule. What is wrong?

Is a bank account loaded?

  • Have you loaded a bank account and payment criteria to the employee?.
  • Go to Employee - Modify Employee Records - Direct Credits to check.

Has employee been paid?

  • Check the employee actually has a pay.
  • Do this either from within Pay Calculation , or by producing a Management Report.
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Why is there an error creating the direct credit file after changing computers?

A common support call at Ace Payroll is from clients that have moved from one computer to another, then when they try and create the direct credit bank file a file creation error is reported.

Our FAQ Transferring Ace Payroll To Another Computer explains how to transfer the actual program and data files. It is explained that you backup your data from the old computer, then restore it to the new computer. This means all settings from the old computer are transferred, including the location of the direct credit file. This is the source of the problem.

In order for Ace Payroll and your online banking software to work together, they share a very small file which is created by Ace Payroll, then read by the bank. For this to work, both programs must know the location and name of this file.

In the Direct Credit Setup screen shown below, the file name and location have been circled.


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If you still have problems after installing the banking software, you must check, and if necessary adjust, the file locations in either your online banking, Ace Payroll, or both.

Firstly, from the copy of Ace Payroll running on your new computer, select the above Direct Credit Setup screen and write down the file name and location showing on that computer.

Then access the similar routine in your online banking, ensuring the paths are the same.

If calling the bank's help desk, do either of the following

  1. Tell the bank help desk you know where Ace Payroll is creating the file and ask them to help you set that path as the import path for your online banking.
  2. OR ask the bank help desk where Ace Payroll should be creating the export file, and write down what they tell you.

If you choose the second option, adjust the File Path and File Name to the values suggested by the bank's help desk.

More on Internet Banking

Setting Up Internet Banking
Three easy steps to set up Internet Banking in Ace Payroll more..
Payments To Non-Standard Accounts
Direct crediting to credit cards or PSIS accounts etc more..
Direct Credit Criteria
Reserving cash, paying balance, and other direct credit payment criteria more..
Itemising Deskbank Transactions
How to itemise Deskbank direct credits individually on bank statements more..
Electronic Banking Issues
Changing computers, multiple accounts, and other fiddly direct credit issues more..
Direct Credit Batch Numbers
How to enter a direct credit batch number more..
Direct Credit Emergency Backup
Ace Payroll automatically makes a spare copy of direct credit schedules when filing a regular pay more..
Miscellaneous
BNZ PC Banking suffix issues more..
Alphabetical Index
The Ace Payroll alphabetical index provides links to all documentation more..
Ace Payroll FAQ Contents
All the most common Ace Payroll questions grouped by categories in a short table of key words more..
Ace Payroll Frequently Asked Questions
All the most common questions we are asked at Ace Payroll listed in a question format and grouped by category more..