Take control on pay day with easy low cost software
and great help desk support - call 0800 223 729
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Take control on pay day with easy low cost software |
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The Ace Payroll help desk is staffed 8.30am to 5.00pm Monday to Friday public holidays excepted.
For 6 months after purchase Ace Payroll provides FREE telephone support and training on 0800 223 729.
This gives you ample time to familiarise yourself with the system and have all your questions answered without going on a training course.
After 6 months we can provide you with a support plan if you wish. Alternatively you are welcome to use our casual support service.
 | Do I receive any free support when I purchase Ace Payroll? |
Yes, for 6 months after purchase Ace Payroll provides FREE telephone support and training on 0800 223 729.
This gives you ample time to familiarise yourself with the system and have all your questions answered without going on a training course.
After 6 months we can provide you with a support plan if you wish. Alternatively you are welcome to use our casual support.
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| What are your help desk hours? |
The Ace Payroll help desk is staffed 8.30am to 5.00pm Monday to Friday public holidays excepted.
Most calls are answered instantly and it is very unusual to wait more than 5 minutes for a call back.
Email support is also available and 99% of emails are answered within 10 minutes.
See Also
Contacting Ace Payroll
| | Is your support any good? |
We pride ourselves on the quality of our support.
Specifically, we offer very quick response times by qualified and experienced staff who are good listeners and great problem solvers.
Check out our testimonials and see what clients say about their support experience.
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| What if I need some onsite training? |
If you need onsite assistance, we have a network of trainers throughout the country who can assist.
Call 0800 223 729 to be put in touch with someone local.
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| Do you have any written documentation that can help me with Ace Payroll? |
Yes, there is heaps of written documentation.
Built in to every version of Ace Payroll is a comprehensive F1 user manual.
In addition, our website contains all the documents in our help manual, and more.
Finally, our help desk has access to numerous tutorials they will offer to email you at the end of a support call, if the tutorial would assist further.
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